Skip to content
Gkmsez
WhatsApp Business Email Website chat Instagram DMs

Every customer answered.Most of them in under a minute.

The AI Resolver answers customers on WhatsApp, email, chat and Instagram using your own help articles and order data, and hands everything else to your team with a summary, in one shared queue.

Resolve 500 tickets free Watch the sorting rack

500 free AI resolutions · no card · cancel any time

Today: 1,284 messages68% resolved by AIavg first reply 41 sec4.6 / 5 rating
ARRIVALS live
Email

The mixer jar arrived cracked. How do I return a damaged item?

Instagram

I was charged twice for the same order. Very upset, please fix this.

Website chat

Can I change my delivery address? I just placed the order.

AI RESOLVER DESK

Aarav M.

WhatsApp · L-20418

00:00
Where is my order #88412? It said 3 days and it has been 4.
  • Intent: order status. Sentiment: mildly annoyed.
  • Order #88412 found. Shipped Tuesday, out for delivery today.
  • Source: "Delivery timelines by pincode"

Reply sent on WhatsApp

Sorry for the wait, Aarav. Your order #88412 is out for delivery today and should reach you by 7 pm. Live tracking: track.example/88412
PIGEONHOLES

Delivered

871

Priya's desk

3

Returns

14

Billing

9

Orders

22

Spam

41

A live replay of four real support patterns. Pause it any time.

WhatsApp BusinessEmailWebsite chatInstagram DMsCalls and voicemailHelp centreWhatsApp BusinessEmailWebsite chatInstagram DMsCalls and voicemailHelp centreWhatsApp BusinessEmailWebsite chatInstagram DMsCalls and voicemailHelp centreWhatsApp BusinessEmailWebsite chatInstagram DMsCalls and voicemailHelp centre
How it works

One message, four stops, nothing lost.

Every message follows the same route through the sorting room. You decide what the AI may do at each stop.

  1. Arrives

    00:00

    A message comes in on any channel. It is matched to the customer, their orders and their past conversations, and stamped with a ticket number.

  2. Gets read

    00:03

    The AI reads intent, language, sentiment and urgency. It checks your Knowledge Shelf and connected data for what it needs.

  3. Gets answered or handed over

    00:41

    If the answer is in your sources and the action is within your rules, the AI replies. If not, it writes a summary and slides it to the right desk.

  4. Gets filed

    after

    The ticket is tagged, rated by the customer and filed. Gaps in your articles are flagged so the next answer is better.

The sorting room

Six stations. One calm queue.

Each station is a working part of the product. Use all of them, or start with the AI Resolver and add the rest as you grow.

Station 01AI Resolver

Opens the letter, checks the order, writes back.

The AI reads each message, looks up the order or account, follows the rules you set for returns and refunds, and replies in the customer’s language. Every answer shows the article it came from.

  • Cites its sources
  • Takes actions within your limits
  • Says "I don’t know" and hands over
Explore AI Resolver
Resolver · conversation L-20418 AI handling
WhatsApp · Aarav M. · returning customer
Hi, my order #88412 was supposed to come in 3 days. It has been 4. Also can I return it if the size is wrong?
Sorry for the wait, Aarav. #88412 left our Bhiwandi warehouse on Tuesday and is out for delivery today, expected by 7 pm.If the size is wrong, you can return it within 15 days of delivery. Exchanges for a different size are free.
Delivery timelines by pincode Size exchange policy
Perfect, thanks
Resolved by AI · 38 secCustomer rated 5 / 5

What the AI did

  • Read intentOrder status + return question
  • Looked up orderShopify · #88412 · out for delivery
  • Cited 2 articlesFrom your Knowledge Shelf
  • Checked rulesNo refund requested, no approval needed
Handoff readyIf Aarav asks for a person, the conversation goes to Orders with this summary attached.
Station 02One Queue

Every channel lands in the same tray.

WhatsApp, email, website chat, Instagram and calls arrive in one shared inbox. Tags, priority and owner are set before your team opens it, and the AI clears what it can first.

  • 5 channels, 1 inbox
  • Collision alerts when two agents open one ticket
  • Full history per customer
Explore One Queue
One Queue · all open conversations Sorted by SLA

Charged twice for order #88530

Rohan S.BillingUpset

04:12

Bulk order invoice needs GST number

Meera FashionsInvoices

38:20

Wrong colour delivered, want exchange

Kabir J.Returns

-

Do you ship to Dubai?

Visitor · /pricingShipping

-

Missed call, voicemail transcribed

+91 ••• 4410Callback

12:05

Cancel subscription before renewal

Tara D.Account

1:42:10
Station 03Knowledge Shelf

The AI only reads what you put on the shelf.

Help articles, policies, PDFs and saved replies sit on one shelf. When customers keep asking something the shelf cannot answer, the AI tells you and drafts the missing article.

  • Syncs your help centre
  • Finds gaps and conflicts
  • Drafts articles for review
Explore Knowledge Shelf
Knowledge Shelf · 146 sources
Search articles, policies, macros

Returns and replacements policy

Policy · Updated by Ananya

412answers

Delivery timelines by pincode

Shipping · Synced from help centre

388answers

Size exchange policy

Policy · Synced from help centre

204answers

Editing an order after checkout

Orders · Imported from PDF

161answers

Refund timelines by payment method

Billing · Synced from Notion

97answers

Gap found

37 customers asked about COD charges this week. No article covers it.

Sample questions: "Is there an extra fee for cash on delivery?" · "Why was I charged $1 more?"

Draft oneDismiss

Conflict

"Returns policy" says 15 days. "Festive sale FAQ" says 30 days. Which one wins?

Station 04Smart Routing and SLA Clock

Right desk, right order, before the clock runs out.

Messages are routed by topic, language, urgency and customer value. Every ticket carries a reply clock, and the team lead hears about a miss before it happens, not after.

  • Rules in plain language
  • Business hours and holidays
  • Alerts at 75% of target
Explore Smart Routing Explore SLA Clock
Smart Routing · 14 active rules
IFTopic: BillingSentiment: upsetBilling deskUrgent
IFLanguage: Hindi or MarathiMumbai shiftNormal
IFCustomer: lifetime value > $500Priority deskHigh
IFTopic: ReturnsAI confidentAI ResolverNormal

99.1%

Topic detected

40+

Languages

6 desks

Balanced across

SLA Clock · today

First reply target

1 hr

Met today

96.4%

Avg first reply

41 sec

1 ticket will miss its target in 8 min. Priya has been notified.
Charged twice for order #88530 8 min left
Bulk order invoice needs GST number 38 min left
Missed call, voicemail transcribed 52 min left
Cancel subscription before renewal 102 min left
Station 05Agent Assist

When a person takes over, the story is already written.

Your agent sees a three line summary, the customer’s orders and past chats, and two drafted replies in your tone. They edit, send and move on.

  • Summary on every handoff
  • Drafts in your brand voice
  • Order history beside the chat
Explore Agent Assist
Agent Assist · Priya's deskUrgent

AI summary

Rohan was charged $42.00 twice on 6 Oct for order #88530. Gateway shows both payments captured. He is upset and wants the duplicate refunded. He has not been asked anything yet.

Suggested replies

Hi Rohan, I am sorry about the double charge. I can see both payments for #88530 and I have started a refund of $42.00 for the duplicate. It will reach your card in 5 to 7 working days.
Use reply Refund within your rules
Hi Rohan, thanks for flagging this. Could you share the last 4 digits of the card so I can match both payments?
Use reply
RS

Rohan S.

Customer since 2024 · 7 orders

Recent orders

#88530Running shoes$42.00
#87102Gym bag$24.00
#85977Socks pack$9.00

Past conversations

Rated 5 / 5 in August after a size exchange.

SLA: 8 min left

Station 06Happiness Score

Know which answers made people happy.

Ratings by channel, agent and topic, side by side for AI and human replies. Low rated and low confidence AI answers drop into a review tray so your leads can approve or fix them.

  • CSAT after every conversation
  • AI answer review tray
  • Weekly quality report
Explore Happiness Score
Happiness Score · last 30 days

4.6

/ 5 from 3,912 ratings

WhatsApp4.7
Website chat4.6
Email4.4
Instagram4.5

AI answers rated

4.5

Human answers rated

4.7

AI review queue · 9 to check

Low confidence

Can I pay with EMI on orders under $100?

Yes, EMI is available on all orders...

Approve Fix answer
2 star rating

My parcel shows delivered but I did not get it

I have raised a trace with the courier...

Approve Fix answer
Random sample

Do you offer student discounts?

We do not have a student discount right now...

Approve Fix answer
Delivery routes

The questions your customers send most.

Route 01

E-commerce and D2C

Where is my order?

How do I return this?

Is COD available on my pincode?

Order lookups, returns within policy and delivery updates, straight from Shopify, WooCommerce or your own store API.

Typical share handled by AI

Order status92%
Returns and exchanges74%
Payment and refunds18%

Payment questions stay low on purpose. Most teams send money matters to a person.

Route 02

SaaS and apps

How do I reset 2FA?

Can I change my plan mid cycle?

Is there an API limit?

Answers from your docs, plan and billing lookups, and bug reports routed to the right engineer with steps to reproduce.

Route 03

Banks and fintech

Why was my card declined?

When will my refund reflect?

How do I update KYC?

Strict rules on what the AI may say, every money question handed to a person, and a full audit trail of each reply.

Route 04

Schools and colleges

When is the fee deadline?

Where do I download the admit card?

Is the hostel form open?

Admission season spikes handled on WhatsApp in English, Hindi and regional languages, with parents routed to the right office.

Route 05

Service businesses

Can I reschedule my visit?

What does the AMC cover?

Is the technician on the way?

Bookings, reschedules and job status from your scheduling system, with complaints sent straight to the service manager.

Trust notes

The rules the AI works under

No. 1Sealed

Only your sources

The AI answers from your help articles, policies and connected data. When it does not know, it says so and hands over.

No. 2Sealed

A human, any time

Customers can ask for a person whenever they like. The handoff carries a summary so nobody repeats themselves.

No. 3Sealed

Your rules for money

Refunds, exceptions and other sensitive actions follow limits you set. Anything outside them goes to a person.

No. 4Sealed

Your data stays yours

Conversations are encrypted, belong to you, and are never used to train AI for other customers.

Seat Plans

Priced like postage. Per seat, plus resolutions.

Pay for the agents on your team and the conversations the AI fully resolves. Handoffs and unanswered messages are never billed.

Compare plans
Inland$19per seat / monthUp to 3 seats
Express$45per seat / monthUp to 25 seats
International$79per seat / month, from25+ seats
Counter notice

Questions at the counter

Short, straight answers. If yours is not here, the Sorting Office replies within one working day.

01Which channels do you support?
WhatsApp Business, email (Gmail, Outlook or any IMAP inbox), a website chat widget, Instagram DMs, and calls through voicemail transcription. Every channel lands in the same queue.
02What happens when the AI doesn’t know?
It says so plainly, then hands the conversation to a person with a summary. It never guesses an answer that is not in your sources.
03Can customers ask for a human?
Yes, at any time and on any channel. Typing "talk to a person" or similar triggers a handoff straight away, and your agent sees the whole conversation.
04Which languages?
The AI replies in more than 40 languages, including Hindi, Marathi, Tamil, Telugu, Bengali, Gujarati, Arabic and Spanish, and handles Hinglish and other mixed language messages.
05How do we train the AI?
You do not train a model. You connect your help centre, upload policies and PDFs, and link your order or account data. The AI reads that shelf. Change an article and the next answer changes too.
06How long does setup take?
Most teams connect a channel and their help articles in an afternoon and switch the AI on for a few topics the same week. Larger teams with routing rules and data connections usually go live in two to three weeks.

From: 500 free AI resolutions

Sort your first 500 tickets free.

ToYour support queue

ViaWhatsApp, email, chat, Instagram

CardNot needed

500FREERESOLUTIONS
Resolve 500 tickets free Or walk us through your queue first