Five channels. One tray.
WhatsApp, email, website chat, Instagram and calls arrive in one shared inbox. Each conversation is tagged, prioritised and assigned before anyone opens it, and the AI has already cleared what it can.
Charged twice for order #88530
Rohan S.BillingUpset
Bulk order invoice needs GST number
Meera FashionsInvoices
Wrong colour delivered, want exchange
Kabir J.Returns
Do you ship to Dubai?
Visitor · /pricingShipping
Missed call, voicemail transcribed
+91 ••• 4410Callback
Cancel subscription before renewal
Tara D.Account
5
Channels in one inbox, with one history per customer
1 tab
Instead of a phone, a Gmail tab and the Instagram app
0
Duplicate replies, thanks to live collision alerts
< 1 sec
From arrival to tagged and assigned
From scattered apps to one calm list.
- 01
Connect channels
Link your WhatsApp Business number, support inboxes, Instagram account and website chat. Past conversations import too.
- 02
Merge customers
The same person on WhatsApp and email becomes one customer, matched by phone, email or order number.
- 03
Tag and sort
Topic, language and priority tags are applied on arrival. Views like "Urgent" and "Waiting on customer" fill themselves.
- 04
Work the list
Agents pick from the top, reply on the customer’s channel from one composer, and never switch apps.
Everything a busy support team needs in one inbox.
6 compartmentsShared and personal views
All open, assigned to me, urgent, waiting on customer, AI handling. Save your own views with any filter.
Assignment that balances
Round robin, least busy or skill based assignment, with caps per agent so nobody drowns.
Collision alerts
See when a teammate is viewing or typing in the same conversation, so customers never get two answers.
Automatic tags
Topic, product, language and sentiment tags are applied as messages arrive and kept accurate as the chat goes on.
One customer history
Every past conversation on every channel, with orders and ratings, on the right side of the screen.
Saved replies and macros
One click replies that fill in names and order numbers, plus macros that tag, assign and close in one go.
Reply on the channel they wrote from.
Your agent types in one composer. The queue sends it in the right format for each channel, from WhatsApp templates to email threads.
- WhatsApp template messages for replies after 24 hours
- Email threads kept intact with CC and attachments
- Instagram story replies and mentions captured
- Voicemails transcribed and added as tickets
| Channel | Connects through | Includes |
|---|---|---|
| WhatsApp Business Platform | Templates, media, buttons | |
| Gmail, Outlook or IMAP | Threads, CC, attachments | |
| Website chat | One line script tag | Pre chat form, file upload |
| Meta business login | DMs, story replies, mentions | |
| Calls | Forwarded voicemail | Transcripts, callback tickets |
Asked at this station
Short, straight answers. If yours is not here, the Sorting Office replies within one working day.
01Can we import tickets from our current helpdesk?
02Do we need a new WhatsApp number?
03Is there a limit on inboxes?
04Does it work on mobile?
Other stations in the sorting room
From: 500 free AI resolutions
Sort your first 500 tickets free.
ToYour support queue
ViaWhatsApp, email, chat, Instagram
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