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Seat Plans

Pay per seat. Only for what the AI resolves.

Three stamps for three sizes of team. Each includes a monthly allowance of AI resolutions, and every new account starts with 500 free.

Inland

For small teams starting out

I
$16per seat
per month

Billed yearly · Up to 3 agent seats

  • 1,000 AI resolutions a month
  • 2 channels
  • AI Resolver and One Queue
  • Knowledge Shelf with gap finder
  • Happiness Score ratings
  • Email support

Extra AI resolutions: $0.25 each

Resolve 500 tickets free
Most teams pick this

Express

For growing support teams

II
$38per seat
per month

Billed yearly · Up to 25 agent seats

  • 10,000 AI resolutions a month
  • All channels
  • Smart Routing
  • SLA Clock with alerts
  • Agent Assist
  • AI review tray and reports
  • Chat and email support

Extra AI resolutions: $0.18 each

Resolve 500 tickets free

International

For multi brand and multi language teams

III
from$67per seat
per month

Billed yearly · 25+ agent seats

  • Custom AI resolution volume
  • Multiple brands and languages
  • API and webhooks
  • SSO and audit log
  • Data residency options
  • Named onboarding manager

Extra AI resolutions: from $0.12 each

Talk to us
Fair billing

What counts as a resolution.

You pay when the AI does the whole job. Anything a person finishes is covered by the seat.

Counted

The AI answered and closed the conversation, and the customer did not ask for a person within 24 hours.

Not counted

The AI handed over to a person, or the customer asked for one.

Not counted

Spam, auto replies, "thank you" messages and conversations the AI did not answer.

Not counted

Drafts and summaries from Agent Assist. Those are part of every seat.

Postage calculator

What would your month cost?

6
4,000

Only conversations the AI fully closes count. Handoffs are free.

Your stamp: Express

$228

per month, billed yearly

6 seats × $38
$228
Included resolutions
10,000
0 extra × $0.18
$0
Resolve 500 tickets free

Compare every stamp.

FeatureInlandExpressInternational
Seats and volume
Agent seatsUp to 3Up to 2525+
AI resolutions included a month1,00010,000Custom
Extra AI resolutions$0.25 each$0.18 eachFrom $0.12 each
Channels2AllAll
Brands11Multiple
Stations
AI Resolver
One Queue
Knowledge Shelf and gap finder
Smart Routing
SLA Clock and alerts
Agent Assist
Happiness ScoreRatingsRatings and AI reviewFull, with exports
Control and security
Action rules and money limitsBasic
API and webhooks
SSO and audit log
Data residency options
SupportEmailChat and emailNamed manager

Prices in US dollars, excluding applicable taxes. Yearly prices shown per seat per month.

Counter notice

Questions about plans

Short, straight answers. If yours is not here, the Sorting Office replies within one working day.

01What happens after the 500 free resolutions?
You choose a plan and keep everything you set up. If you do not choose one, the AI pauses and your queue keeps working for humans until the trial ends.
02What if we go over our included resolutions?
Extra resolutions are billed at your plan rate at the end of the month. You can set a monthly cap so the AI pauses instead.
03Can we add seats mid month?
Yes. New seats are charged for the remaining days of the billing period, and removed seats are credited on the next invoice.
04Do read only users need a seat?
No. Managers who only view reports and the review tray are free. Seats are for people who reply to customers.
05Is there a discount for yearly billing?
Yes, about 15%. The yearly prices are shown on each stamp when the toggle is set to yearly.
06Do you offer pricing for nonprofits and schools?
Yes. Write to the Sorting Office with a little about your organisation and we will share the education and nonprofit rates.

From: 500 free AI resolutions

Sort your first 500 tickets free.

ToYour support queue

ViaWhatsApp, email, chat, Instagram

CardNot needed

500FREERESOLUTIONS
Resolve 500 tickets free Or walk us through your queue first